Terms & Conditions

These terms are an agreement between you and Good To Treat (“Good To Treat”, “we”) for using the Good To Treat app and website. By creating an account or placing an order you accept them, together with our Privacy Policy and Cancellation & Refund Policy.

Good To Treat is a marketplace. Restaurants, cafés, bakeries and shops ("stores") use it to sell food they haven't sold as "Surprise Bags". The contract for the food is between you and the store; we provide the platform, take payment on the store's behalf and help if something goes wrong.

• You must be at least 18 years old to create an account and place orders.
• Give accurate details and keep them up to date. Keep access to your email, phone or sign-in provider secure — you're responsible for activity on your account.
• One person, one account. We may suspend or close accounts that break these terms or are used for fraud.

• Each bag shows the store, category, pickup window, its approximate value and the price you pay. The exact contents are a surprise and depend on what the store has left that day.
• Stores prepare the bags and are responsible for the food, including its quality, safety, packaging and compliance with food-safety laws (FSSAI).
• Because contents vary, we can't guarantee a bag is free from particular allergens or suitable for a specific diet. If you have allergies, check the bag details and ask the store before eating.

• Prices are in Indian rupees and include applicable taxes unless stated otherwise.
• You pay in the app when you reserve, using the methods shown (such as UPI or cards) through our payment partners. Your order is confirmed once payment succeeds.
• You can use wallet points towards an order where the app allows it.

• Collect your bag at the store during the pickup window shown on your order, and show your order in the app.
• If you don't collect it in that window, the store may give the food away and the order isn't refunded.
• Please be respectful to store staff and follow any instructions at the store.

You can cancel in the app before the pickup window starts for a full refund. If the store is closed, has no food for you, or cancels, you get a full refund. Full details are in our Cancellation & Refund Policy.

• Wallet points are a reward that can be used towards orders in the app. They have no cash value, can't be transferred or exchanged for money, and may expire as shown in your wallet.
• Invite rewards are given when a new person joins with your code and completes their first order. Rewards are limited per person and device.
• We may cancel points or rewards obtained through fraud, fake accounts or misuse.

Ratings, reviews and messages you post must be honest and lawful, and must not be abusive, misleading or infringe anyone's rights. You allow us to show your ratings and reviews in the app. We may remove content that breaks these rules.

• Don't misuse the app — for example by reselling bags, creating multiple accounts, abusing promotions, interfering with the app or its security, or using it for anything unlawful.
• Don't copy, scrape or reverse-engineer the app or use our brand without permission.

We work to keep the app available and accurate, but it's provided "as is" and may occasionally be unavailable or contain errors. To the extent the law allows, we're not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 or other laws that can't be excluded.

You can delete your account at any time in the app. We may suspend or close an account that breaks these terms, with notice where reasonable.

We may update these terms. We'll show the new date at the top and tell you in the app about significant changes before they apply. If you keep using the app after that, the updated terms apply.

These terms are governed by the laws of India. Please contact us first so we can try to resolve any issue. If we can't, disputes are subject to the jurisdiction of the courts of India, without affecting your right to approach a consumer commission.

Contact: Good To Treat. Email: support@goodtotreat.com, or chat with us from Profile → Customer support in the app.

Grievance Officer: Grievance Officer, Good To Treat. Email: grievance@goodtotreat.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.